Terms & Conditions

About Us
This website is www.jenflow.co.uk owned and operated by JenFlow Systems Ltd.
Oak field House, 378 Brandon Street, Motherwell, Lanarkshire, ML1 1XA.
VAT Number: 234 3454 24
Registered in Scotland
Company register : 526771
Email: info@jenflow.co.uk
Telephone: 01698 298292
Mobile: 07539 081756

Make contact with us
2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
2.2 Once we have reviewed your order we will e-mail you again to confirm the goods are despatched and that a contract has been made between us.
2.3 In the unlikely event that the goods are no longer available, or that we have made a pricing error, we will advise you on this. You will not receive an e-mail confirming acceptance of your order there will be no contract between us.
2.4 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website.
2.5 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However we cannot agree that your monitor’s display of any colour will accurately reflect the colour of the actual goods.
2.6 Whilst we try to be as accurate as possible all information provided is approximate and is provided in good faith.
2.7 This contract is covered by Scots Law.
2.8 Placing an order with us, you agree and accept these terms, as well as our privacy policy and terms of website use.

How to place order
3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items do not require to be removed from your basket at any time by changing the basket quantity to 0 and updating the basket. If you prefer by telephone you can do so by calling 01698 298292 or 07539 081756
3.2 Carriage charges will be shown prior to placing your order
3.3 You will be required to pay for the goods in full at time of ordering
3.4 We use secure payment facilities for online purchases. You can pay for your by Visa, MasterCard, or Delta/Connect using World pay
3.5 Promotional prices only apply during the period stated
3.6 All prices quoted on our website are in UK pounds and do not include Value Added Tax, this will be applied at the checkout stage of your order current rate.
3.7 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
3.8 Once your order is complete we will notify you of the dispatch date.

Delivery & Carriage Charges
4.1 Goods will normally be dispatched from our warehouse within 3-5 working days and any estimated dispatch date is an estimate, which can change without notice.
4.2 We will normally deliver your goods within 2-3 working days of dispatch
4.3 Depending on quantity ordered your order may arrive in more than one delivery.
4.4 We can deliver our products anywhere in mainland Great Britain and Republic of Ireland. Unfortunately we do not deliver to any of the Highland/islands of Scotland. However we are able to deliver to a mainland courier company on your behalf for onward shipping.
4.5 We will deliver all the goods to your premises you specify on your order. You must be at home to accept delivery of your order, which will normally be between the hours of 9:00am and 6:00pm Monday-Friday.
We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended

4.6 Most our products are relatively weighty items and you may be required to assist the driver in offloading your order
4.7 Disposal of packing materials is your responsibility
4.8 After two failed delivery attempts the goods may be returned to the warehouse and we reserve the right to charge you an additional re-delivery charge.
4.9 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.
4.10 Please check the goods on delivery – any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within a reasonable time.
4.11 If the goods are lost or damaged in transit, please let us know promptly.
4.12 Deliveries are made to a ground floor entrance only and on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special requirements when you place your order.
4.13 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as panned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible, however we cant be responsible where this causes a delay or failure in delivery your goods.
4.14 Time is not the essence of the contract unless expressly stated otherwise in writing by the Director of the Company.

Cancellation and Returns
5.1 This policy does not apply to goods ordered by businesses which are exempt from the long Distance Selling Regulations or the following goods which are exempt from the right to cancel.
5.2 You can cancel your contract at any time up to 14 days after the day of delivery. To do this please e-mail or write to us. We are unable to accept cancellations by phone.
5.3 You do not have to give a reason for cancellation, however a brief explanation will help us to improve the service we offer to customers in future.
5.4 If you cancel, you must return the goods within 14 days of cancellation complete with the original packaging to us at your own expense. You must ensure goods are packaged adequately to protect against damage.
5.5 If you fail to return the goods we will collect them and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us and this results in damage or deterioration, we will charge you from the reduction in value.
5.6 We will refund all monies paid to us by you less any costs due under this contract
5.7 There is a restocking fee of 20% incurred on any item you return.
5.8 Any order that is bespoke and packaged specifically to an order is non-refundable.

This cancellation policy does not affect your legal rights – for example, if goods are faulty or miss-described.

Faulty Goods
6.1 If there is a problem with the goods, please notify us by e-mail or in writing providing details of the problem. It’s helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We deal with the matter in accordance with your legal rights.
6.2 If exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked.

Costs of returning goods to us is your responsibility, however we will refund your reasonable postage costs providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

6.3 Within this time scale we will replace defective goods free of charge, at our discretion, providing that you have returned to us any faulty goods upon request.
6.4 If an item is no longer available we will offer an alternative. However our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. For instance you will have the option of a refund.
6.5 Where we replace faulty goods you are responsible for their disposal if that have not previously been returned to us.
6.6 We are unable to guarantee and exact colour match due to the nature of the product.

Liability
7.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.
7.2 We do not accept liability for any consequential loss of profit or indirect losses. You should therefore not book installation of the goods until we have received them and insect them.

Website Disclaimer for www.jenflow.co.uk
This disclaimer details our obligation to you regarding our website. This disclaimer has been provided and approved by legal forms provider LegalCentre.co.uk Please read this disclaimer in full before you use this website. Using the website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.

Use of Website
1.1 You are permitted to use our website for your own purposes and to print and download material from this website provided that you do not modify any content without our permission. Material on this site must not be republished online or offline without our permission.
1.2 The copyright and other intellectual property rights in all material on this website are owned by us or our licensors and must not be reproduced without prior consent.
1.3 Subject to paragraph 1.1, no part of this website may be reproduced without our prior written permission.

Visitor Conduct
2.1 With the exception of personally identifiable information, the use of which is covered under our privacy policy, any material you send or post to this website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.
When using this website you shall not post or send to or form this website any material for which you have not obtained all the necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to civil liability, or otherwise is contrary to the law of the United Kingdom.

Site Uptime
3.1 We take all reasonable steps to ensure that this website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and other technical issues. Therefore we will not be liable if this website is unavailable at any time.

Links to and from other Websites
4.1 Any links to third party websites located on this website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.
4.2 If you would like to link to this website, you may do so on the basis that you link to, but do not replicate any page on this website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
4.3 If you choose to link to our website in breach of paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

Exclusion of Liability
5.1 We take all reasonable steps to ensure that the information on this website is correct. However we do not guarantee the correctness or completeness of material on this website. Neither we nor any third party shall be liable r responsible for any kind of loss or damage that may resut to you or a third party as a result of your or their use of this website. This exclusion shall include servicing repair costs and, without limitation and other indirect or consequential loss.

Law and Jurisdiction
This Legal Notice shall be governed by and constructed in accordance with Scots Law. Any dispute(s) arising in connection with this Legal notice are subject to the exclusive jurisdiction of Scotland and United Kingdom
Jenflow Systems Ltd reserves the right to use any digital imagery (photos, videos etc) of any surfaces where Jenflow's products have been used.
Jenflow approval post training does not guarantee the correct application of Jenflow Systems Ltd products. Jenflow Systems Ltd does not provide warranty or responsibility for work carried out by any approved installer. Jenflow Systems Ltd reserves the right to withdraw certification/approval at any time without warning if it is believed that an installer has brought the company’s reputation into disrepute.
On completion of our training course an installer’s approval is only recognised when installing Jenflow products. We do not approve any installer’s work when using other products. If an installer decides to use our brand name and states Jenflow approval when installing other products we reserve the right to take legal action where necessary. If we believe an installer is using our name and bringing our companies reputation into disrepute we reserve the right to take legal action. We recommend that any customer who is approached by a tradesperson stating that they are a Jenflow Approved Installer contact Jenflow directly to confirm their status.